How Can I Cancel My Thryv Subscription?

Thryv Platforms may threaten you against canceling your subscription and say it is not possible. However, according to their Terms of Service it is possible and fully acceptable. To avoid charges for the next subscription period, you must cancel at least 30 days before your next renewal date. Missing this deadline means your cancellation will take effect after the next period begins, and you may be charged accordingly.

NOTE: This article is not legal advice, and the article has been written based on Thryv Platforms Terms of Service February 2024. This advice may not be applicable for clients of Thryv with larger marketing packages.

If you're a restaurant owner or small business using Thryv services and are looking to cancel your subscription, this guide will help you navigate the process, ensuring that you protect your assets and avoid any complications.

Am I Allowed to Cancel My Thryv Subscription?

Yes, you can cancel your Thryv subscription according to their Terms of Service. As stated in Section 5, you can cancel within three days of purchase for a full refund, or you may terminate the service at least 30 days before your next subscription period begins.

How Can I Cancel My Thryv Subscription?

1. Fill Out a Cancellation Request: According to Section 19 of Thryv’s Terms of Service, you must submit a formal cancellation request through their contact page. Include your business name, telephone number, and address.
2. Call Thryv Support: After submitting your request, call 1-866-519-0475 to confirm the cancellation.
3. Ensure Confirmation: Always verify that your cancellation is processed and documented. Make sure to ask for a confirmation number for your records.

How Late Can I Cancel My Thryv Subscription?

To avoid charges for the next subscription period, you must cancel at least 30 days before your next renewal date. Missing this deadline means your cancellation will take effect after the next period begins, and you may be charged accordingly. The terms of service allows for a full cancellation within 3-days of original purchase.

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How can I prove their services did not work for me?

Login to your Google Analytics account and fully investigate where your traffic is coming from. You must also login to Google Ads, Facebook Ads, and all other platforms wherein they are running ads for you and investigate the effectiveness of the campaign.

Document your traffic, clickthrough rate, and Return on Clicks. Compare the time you worked with Thryv against the time before you worked with their marketing services. This way you can provide full documentation for their performance or lackthereof.

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How Can I Protect My Assets from Thryv? Website, Social Media, Etc?

Before you initiate the cancellation process, take steps to protect your business's online assets. Thryv may hold ownership of your website domain, Google My Business listing, and company Facebook page, which are crucial for your online presence. Here's how to safeguard these assets:

1. Copy Your Content: Backup all content from your Thryv website, including text, images, and videos.
2. Reclaim Your Domain: Work on transferring your domain name from Thryv to your own ownership. This might require some negotiation, so be prepared. This is very very important.
3. Transfer Google My Business Listing: Request the transfer of your Google My Business listing to your control, ensuring you can manage your business’s online presence.
4. Gain Admin Rights for Social Media: If Thryv manages your Facebook page, request to be made an admin so that you can retain control over your social media presence.
5. Prepare a New Website: Consider having a new website ready to go live once your Thryv contract ends. Working with a smaller web design company can provide you with personalized service and ensure a smoother transition.

After securing your assets, you can confidently proceed with the cancellation process, knowing that your business's digital presence is safe.

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What if they do not accept my cancellation?

If Thryv decides to break their Terms of Service you may be able to file a complaint with Federal Trade Commission and Better Business Bureau. In some cases it may be beneficial for you to speak to a contract attorney.

Conclusion

If you are interested in working with a marketing company that will care for you and will not hold your website and assets hostage, consider working with us at SwitchGear Marketing! We make sure you have full control of your assets and can cancel at any time.

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For more details, refer to Thryv's Terms of Service updated in February 2024.

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